How to send equipment for repair:
Please pack your equipment well in a large-enough box (at least 2-3" on all sides) using bubble wrap, not just peanuts--or even better, have it professionally packed by a shipping expediter; that way, if it is damaged, they are clearly liable. The major shippers will walk away from any attempt to make a claim, even on an insured shipment, if they can claim that it was "improperly packed".
I highly urge you to insure your unit for its replacement value. Even if damage is clearly the fault of the carrier, if it's not insured, you get nothing.
Here is a link to Fedex's packaging recommendations:
We recommend FedEx over UPS due to our bad experiences with the latter. Unless a customer insists otherwise, all our outgoing domestic shipments will be with FedEx.
We don't require RMAs, but please fill out and submit a service request form, so we know your gear is coming. On that form, please take the time to note any modifications made to your gear, and/or special requests or instructions.
Transmitter Shipping:
If you are shipping a transmitter to our shop for retuning, repair, or sale please be certain to:
Arrange for delivery with a liftgate;
Require 24 hour notice of arrival;
Forward to us a copy of any Bill of Lading or tracking information;
Be sure to tie down transmitter to pallet, and wrap unit in plastic;
Attach a copy of the Bill of Lading to the unit.
We highly recommend using FedEx Freight for large transmitter shipping, having had better experiences with them than with other freight companies.